Returns and Refunds Policy
Due to the perishable nature of our luxury food items, we strive for perfection in every delivery; however, if your gift basket arrives damaged or incorrect, we are committed to making it right within 14 days of receipt.
Contact Concierge
Reach out to our customer excellence team via email or phone with your order number and a brief description of the issue.
Provide Documentation
To ensure a swift resolution, please provide clear photographs of the damaged goods and the original shipping packaging.
Evaluation
Our quality assurance team will review your claim within 24 hours to determine the eligibility for a replacement or a full refund.
Resolution
Once approved, we will immediately dispatch a complimentary replacement basket or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing